Shipping, terms and conditions

 DELIVERY TIME AND AREA

Montreal and  Laval islands

If your order totals less than $150 (before taxes) a $14.99 delivery fee will apply.

  • Free delivery on all orders over $150 before taxes.
  • Next day delivery, or later, depending on your needs
  • 6 days a week, Monday to Saturday 
  • 10am-4pm, 6pm-9pm
  • we do not deliver on Sunday and Holidays. Any order requested in these days will be delivered the following business day.

(Option to select preferred delivery date and time on checkout page)

 Areas outside of Montreal, Laval

  • Please contact info@topboxes.ca or call 514-508-4323 for additonal information.
  • Additional delivery fees may apply.
  • Next 1-5 business day delivery
  • Monday to Saturday
  • 10am-8pm
  •  we do not deliver on Sunday and Holidays. Any order requested in these days will be delivered the following business day.

(Option to select preferred delivery date and time on checkout page)

 ADDITIONAL DELIVERY CONDITIONS

  • Orders received prior to 3pm EST ship next day.
  • Orders received after 3pm EST ship in a day.
  • Please note preferred delivery date and time and/or special instructions on checkout page. We make every reasonable effort to meet these requests.
  • Free delivery on all orders over $150 before taxes.
  • If your order totals less than $150 before taxes a $14.99 delivery fee will apply.
  • A $60 minimum order is required
  • If you choose “NO” Delivery Signature Required on Checkout page, in this case,  we are not responsible for the items after delivery.
  • Please note that we are not responsible for customers who provide us with the wrong delivery address and no refunds or exchanges will be provided.

RENTAL AGREEMENT OF PLASTIC BOXES

  • Standard minimum rental period for moving plastic boxes is one week.
  • The customer pay extra 20$-35$ per week depending on the quantity of boxes ordered.
  • The customer agrees to make a deposit of 10$ for each plastic box by credit cards and arrange it with our delivery person or office's representative 
  • The deposit will be used, only in the event of loss or damage to plastic boxes during the rental period. 
  • Topboxes's representative contact you after your rental period of plastic boxes to arrange a pick-up time and date.
  • The pick-up is free. No additional costs. 

RETURN & REFUND POLICY

  • All sales are final – no refunds and/or merchandise credits.
  • Exchange is provided within 24 hrs from date of delivery, in case an item is defected.
  • If you chose to refuse your order at the time of delivery, a 20% restocking fee will be applied as well as the transportation costs of the original order.
  • we don’t accept cancelations on the agreed delivery day.